Privacy Policy

About this Privacy Policy

Spinfever Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the casino website, account services, customer support channels and related online activities. It is intended to provide clear, general information about the types of information an online casino may handle and the reasons for doing so.

By using the website or opening an account, players should read this Privacy Policy together with the website’s other terms and notices. Some services may require information to be provided before an account can be opened, a transaction can be completed or particular features can be used. If a player does not provide information that is necessary for these purposes, Spinfever Casino may be unable to provide the requested service.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. When this happens, the updated version will be made available on the website. Players are encouraged to review the policy periodically so they remain aware of how their information may be handled.

Information covered by this policy

Personal information means information that identifies a player or could reasonably be connected with that player. The information handled will depend on how a player uses the website, which services are used and what information is needed for account, payment, safety and legal purposes.

Information we may collect and why we use it

Spinfever Casino may collect information directly from players, automatically from devices and browsers, or from service providers involved in account, payment, verification and security processes. The following categories describe the information that an online gambling website typically handles.

Account and identity details

This may include a player’s name, date of birth, contact details, login information, account preferences and other details supplied when registering or updating an account. This information may be used to create and administer the account, communicate with the player, provide requested services, help protect the account and maintain accurate records.

Verification documents

Where checks are required, players may be asked to provide identity or age verification information and supporting documents. These may include information from an identity document, proof of address or other information needed to confirm that an account is being used appropriately. Verification information may be used for identity and age checks, account security, anti-fraud controls, responsible operation of the service and compliance with applicable legal obligations.

Payment and transaction records

The website may handle information about deposits, withdrawals, winnings, wagers, payment methods, transaction history and related account activity. Payment providers may process payment details on behalf of the website. Transaction information may be used to process requests, keep account records, identify unusual activity, resolve payment questions, prevent fraud and meet record-keeping requirements.

Device, usage and cookie data

When a player visits the website, technical information may be collected, such as an internet protocol address, browser type, operating system, device details, language settings, approximate location, pages viewed, session information and interactions with website features. This information may be used to keep the website working, understand how it is used, improve performance, protect services and investigate suspected misuse.

Support and communication information

If a player contacts support, the website may keep the message, account information used to identify the player, the subject of the enquiry and any documents or details supplied during the conversation. This information helps answer questions, investigate complaints, resolve account issues, provide assistance and maintain a record of support activity.

Main purposes for using information

• To open, operate and maintain a player account.
• To provide casino features and process account activity.
• To complete identity, age, verification and anti-fraud checks.
• To process deposits, withdrawals and other transactions.
• To provide customer support and respond to questions or complaints.
• To maintain website security, detect misuse and protect players and the service.
• To meet applicable legal, regulatory and record-keeping obligations.
• To send service messages and, where permitted, marketing communications in line with a player’s choices.

Sharing, security and keeping information

Personal information may be shared when this is reasonably necessary to operate the website and provide casino services. For example, information may be made available to providers supporting payment processing, identity verification, fraud prevention, technology, hosting, communications, customer support or website security. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet an applicable legal or compliance obligation. Information may be shared with professional advisers or relevant parties where this is needed for these purposes. Spinfever Casino does not describe or promise that every provider or recipient will be located in Australia, so information may be handled in other locations where service providers operate.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account protection, secure transmission, monitoring and procedures for handling incidents. No online system can be guaranteed to be completely secure, so players should choose strong account credentials, keep login details private and contact support if they believe an account or device has been compromised.

Retention of information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, protect the website or meet applicable obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in immediate deletion of every record.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. The length of time information is retained can vary depending on its type, the reason it was collected and any applicable legal or operational requirement.

Marketing communications

Players may receive service-related messages needed to operate an account, such as security notices, transaction updates or important changes to services. These messages are different from optional marketing communications. Where marketing consent is requested, players can choose whether to receive those communications and can withdraw consent at any time. Marketing messages should include an available way to unsubscribe or manage communication preferences.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help with security. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or marketing activities.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability or performance of account features and other parts of the website. Browser settings can usually be used to remove existing cookies, block future cookies or request notification before a cookie is stored.

Access, correction and deletion

Players may ask for information about the personal data held about them and request access to that information. They may also ask for inaccurate or incomplete information to be corrected. In some circumstances, a player may request deletion of their data or ask for processing to be restricted. These requests are assessed in line with applicable requirements and the need to retain records for legal, security, dispute-resolution or other legitimate purposes.

Withdrawing marketing consent

A player can withdraw consent to marketing communications at any time by using an unsubscribe option in a marketing message or by contacting support. Withdrawing marketing consent does not usually affect essential service communications, account notices, security messages or information that must be retained or processed for other purposes.

How to make a privacy request

To request access, correction or deletion of personal data, or to withdraw consent to marketing, contact support@spinfever-casino.click. Please explain the request clearly and provide enough information for the account to be identified. For security, additional information may be requested to confirm the identity of the person making the request. This helps prevent personal information from being disclosed or changed without authorisation.

Privacy requests will be reviewed and handled within a reasonable timeframe, subject to applicable requirements and any necessary verification. If a request cannot be completed in full, the reason may include a legal retention requirement, the protection of another person’s information, account security or the need to preserve records for a dispute or investigation.

Questions and complaints

Players who have a question, concern or complaint about the handling of their personal information can contact support@spinfever-casino.click. Providing relevant details, such as the account information involved, the nature of the concern and the requested outcome, can help the matter be reviewed more efficiently. Players should avoid sending unnecessary sensitive information in an initial message.